Frequently Asked Questions
Who will clean my office ?
Our carefully selected, vetted, and rigorously trained staff usually work in three person teams. This ensures the work is carried out efficiently and effectively. We endeavour to ensure the same team work for you each time. Of course none are allowed to eat, smoke or use appliances while in or around your home or office.
What days and hours can I have my home cleaned?
Our house teams work Monday to Friday from 8:30 to 5.00 p.m. While we do not offer weekend, evening, or public holiday cleaning services on a regular basis, we may be able to arrange this on an occasional basis.
What days and hours can I have my office cleaned?
Our office teams are available during normal working hours as well as early morning, evening and Saturdays.
Who keeps the keys to my home or office and who has access to them?
Who keeps the keys to my home or office and who has access to them?
The Cleaning Company owner and team supervisors are the only people who have access to your keys, which are always secured in our office key safe after completion of the clean. We also operate a strict coded reference system for all keys.
What will it cost?
How do I pay?
Is your work guaranteed?
Does your company carry insurance?
How do I pay?
The Cleaning Company owner and team supervisors are the only people who have access to your keys, which are always secured in our office key safe after completion of the clean. We also operate a strict coded reference system for all keys.
What will it cost?
How do I pay?
All products and supplies are included in our prices. You can pay in a variety of ways, including standing order, cash or cheque, or electronic transfer.
Is your work guaranteed?
Does your company carry insurance?
What will it cost ?
You and your home or office are unique, and you aren’t forced to have the same service as everyone else. The fees are based on the services we agree with you, and will take account of factors such as the size of property to be cleaned, the number of occupants, and the frequency of the clean.
Is your work guaranteed ?
Totally! In the unlikely event you are not absolutely satisfied, please contact us within two working days, and we’ll either re-perform that service or we may provide you with a full or partial refund. Your choice.
How long will the consultation take?
We meet with you at your home or office, to establish your preferences and needs by discussion and by going through each room. Usually this takes around half an hour, but as with the service itself, this is for you so if you would like to ask more questions, or to be more detailed in the planning, please allow longer. We take note of any specific concerns, and anything that requires special care. We always confirm what we have agreed to do in writing, so you know exactly what to expect.
If there is a problem, who can I call?
Our reputation depends on our exceptional standards which we take very seriously. However in the unlikely event of any concern, please telephone us on 123-456-7890, or email info@cleaning_services.com, and we will do our utmost to resolve it immediately.
Contact Us
get a free quote
Phone
123-456-7890
Address
At vero eos et Paccusamus
20 4030 Puna ST 123